Siadis: Executive Consultant - Germany
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iCEO™: 79744
Position: Executive Consultant
Nationality: Germany
Home Country: Germany
Experience
Experienced Customer Service B2B/B2C Executive with extensive experience in enabling customer success, driving growth/profitability across international markets, designing/implementing global processes, and deploying systems required to optimize the customer journey.
Major Achievements
Led 20+ people to manage customer related projects (over 8 million EUR turnover), increased delivery reliability to customer from under 50% to 70% by changing and digitalizing the current processes, and improved DSO from over 50 days to 32 days as well as customer satisfaction.
Industry Sector Competencies
• Packaging• Automotive
• Home appliances
• Industry Automation
Professional Objectives
• Function: Director Customer Service International, Project Management International• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time
• Prefered Locations: Europe, America
Additional Professional Interests
• Operational Coaching on demandCountries Covered
• Germany• Colombia
Operational Competencies
• Technologies to market (Professional)• Business development (Professional)
• New product or service launch (Professional)