Jennifer: Other - Canada

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iCEO™: 95022

Position: Other

Nationality: Canada

Home Country: Canada

Experience

I am an experience senior customer success executive with extensive global B2B tech/SaaS experience in start-ups, scale-ups, and enterprise businesses. I have a successful track record of building and scaling organizations that generate business growth. I am a strategically driven, dynamic leader who builds high performing teams and fosters a customer-centric cultures.

Major Achievements

I have global teams of more than 50 people and indirectly led teams of over 300. In my career I have implemented improvements that have increased NPS and CSAT scores dramatically and consistently delivered 99% customer retention rates. I also delivered 115% NRR and contributed to year-over-year business growth of 25% In one role I led the development of a new revenue stream, resulting in over $9 million in additional annual recurring revenue. In another, I reduced operating costs by $10 million.

Industry Sector Competencies

• E-Commerce/Internet
• Software
• Public Sector

Professional Objectives

• Function: Chief Customer Officer, VP Customer Success
• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time, Part time, Coaching on demand
• Prefered Locations: Remote, Canada

Additional Professional Interests

• Operational Coaching on demand

Countries Covered

• Canada

Operational Competencies

• Technologies to market (Expert)
• Business development (Expert)
• New product or service launch (Professional)