Lian: Business Unit Director - UK

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iCEO™: 94830

Position: Business Unit Director

Nationality: UK

Home Country: UK

Experience

Customer experience professional with a track record of achieving industry leading csat results. My strengths include creating exceptional customer experiences, building teams and ensuring process effectiveness.

Major Achievements

For my previous employer, I consistently achieved csat ratings above 95% and have grown the employee engagement score by 20%. Lead the restructure and reorganization of post-sales teams with a 25% headcount reduction. Not only reducing headcount but ensuring the teams left could work more efficiently. Proactively planned to mitigate risks related to delivery and in-service operations, resulting in book-to-bill consistently above KPI – reducing from 133 days in FY23 to 62 days in FY24.

Industry Sector Competencies

• E-Commerce/Internet
• Telecommunications

Professional Objectives

• Function: CX/Operational
• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time, Part time
• Prefered Locations: UK with travel

Additional Professional Interests

• Non Executive Director Assignments

Countries Covered

• UK

Operational Competencies

• Company rescue or turnaround (Professional)