Kevina: COO/Managing Director - Mauritius

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iCEO™: 92783

Position: COO/Managing Director

Nationality: Mauritius

Home Country: Mauritius

Experience

Dynamic leader with extensive experience in operations, business development, and service delivery in BPOs across diverse sectors. Passionate about enhancing customer experiences through strategic initiatives and operational excellence.

Major Achievements

Led strategic transformation in 46 African countries, ensuring market penetration and product development, resulting in the highest revenue mandates and significant EBIT improvement. Reviewed Go-to-Market strategy, expanded territories, and products, achieving a net revenue CAGR of 41% FY20 vs FY22; new products contributed 8% of net revenue. Implemented dynamic pricing based on growth and competition, optimized SIB projects by transitioning to a pull strategy, enhancing customer value proposition.

Industry Sector Competencies

• Consumer Goods
• Medical Equipment
• Financial Services
• Healthcare
• HR Industry

Professional Objectives

• Function: CEO, COO, MD
• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time, Part time, Coaching on demand
• Prefered Locations: DUBAI, KENYA, UK, SA, USA, MAURITIUS

Additional Professional Interests

• Operational Coaching on demand
• Non Executive Director Assignments

Countries Covered

• Mauritius
• UK

Operational Competencies

• New product or service launch (Professional)