Loredana: COO/Managing Director - Italy

 

iCEO™: 91797

Position: COO/Managing Director

Nationality: Italy

Home Country: Italy

 

GENERAL MANAGER | BUSINESS UNIT DIRECTOR I am serving as a General Manager in the multiservice sector, with 20 years of proven track record of delivering positive results that exceed stakeholder expectations.

GENERAL MANAGER Direct report: CEO Italy | Managed resources: 120 Key Results of Multi-Service Centres (since 2017) • In the period, the growth in turnover of multi-service centres grew by 51% from €9.2 million to over €14 million, EBIT more than doubled from 14% to + 30% • Total reorganization and restructuring of assigned Centres • Exceeded Group targets in terms of % of cross-selling and up-selling on portfolio, going from 33% of customers with more than one service to over 53% Significant improvement in the Customer Experience, bringing the NPS index from negative to +34, also consolidating customer satisfaction at >98.9% OPERATION MANAGER Direct report: CEO Group | Resources managed: 1400, 800 workstations in 5 locations | Turnover managed: over 30 M€ Key results • Increased orders productivity, which went from €21/h to €30/h out of about 70,000/h worked per month, increase in net margins of over €9/h, more than €7 million in net margin in one year. • Introduction of multi-contract management of PAs • Start-up and maintenance of numerous articulated and complex public contracts