Lai-Ching: COO/Managing Director - UK

 

iCEO™: 90218

Position: COO/Managing Director

Nationality: UK

Home Country: UK

 

A commercially minded enterprise and technology transformation leader with nearly 15 years` experience developing and implementing new digital technology platforms and policies within the global banking industry. A positive and tenacious leader who provides practical insight to IT solution delivery that achieves business-critical goals.

Empowered by senior management to avoid potential fines to the bank. Designed and implemented delivery strategy to ensure compliance within agreed FCA timelines related to customer redress schedules. ▪ Championed technical solutions; led the deployment of a common workflow tool and standardised resource models and processes to allow for a future single entity utility model. ▪ Built a consolidated data source that unified all MI across the bank and upgraded insight to the Senior Risk Management Committee to ensure adherence to UK regulatory commitments. ▪ Provided conformity to the Business Redress Framework through the design of dashboards that clarified critical business information for dissemination to senior executives. ▪ Established stakeholder enhancement initiatives; improved communication channels across the bank that escalated issues more efficiently with the formation of the HSBC UK Redress Committee. ▪ Reduced reputational risk loss; led the redress utility across all lines of business within the UK bank; worked with the HSBC Conduct and Controls Programme to transition the redress programme of work into BAU.