Rachida: COO/Managing Director - Belgium
Hiring a female COO/Managing Director? Submit a free search mandate
iCEO™: 41904
Position: COO/Managing Director
Nationality: Belgium
Home Country: France
Experience
Dynamic, enthusiast I like to work in a project: the follow-up operations, supervision, sales, trainings, optimisation of the results and coordination with various departments is primarily to focus on customer satisfaction. Define the market segments and the requirements of each specific country as well as their needs (KPI...), satisfaction of the customers is for me a major objective.
Major Achievements
Set up of client services departments Luminus (increase numbers of persons 20 until 150 Agents) Define sale’s KPI and evaluation system's Define job description with HR collaboration created the recruitment test and evaluations Analyse and presentation's of the result Organisation of training for supervisors Created Quality control department P&L budget analysis
Industry Sector Competencies
• Software• Telecommunications
• Consumer Goods
• Energy-Oil-Gas
• Media
• call centre
Professional Objectives
• Function: Direction• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Availability: Full time
• Prefered Locations: Belgium
Additional Professional Interests
• Non Executive Director AssignmentsCountries Covered
• Belgium• France
• Morocco
Operational Competencies
• Technologies to market (Expert)• Business development (Expert)
• New product or service launch (Expert)