Beata: Executive Consultant - Poland
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iCEO™: 64615
Position: Executive Consultant
Nationality: Poland
Home Country: Poland
Experience
Free – lance consultant and experience senior manager - dedicated professional to help companies improve how they deal with customers .
Has worked with more than 20 large organizations on the strategies ,operational processes , organizational structures and cultures required to sustain superior customer relationships , improving customer retention and limiting churn
Major Achievements
As manager and consultant I have been :
Building, restructuring, optimizing, running organizational structures, processes, measurement systems, and infrastructure to maximize business results in service operations in an international environment
Delivering large- scale technology and business solutions projects .
Conducting projects which enable organizations to better serve , support and retain their customers via multi channel world.
Helping people within organization to develop and use meaningful performance measures to move organization from where it is to where they want it to be .
I have worked with 24 large organizations on the strategies operational processes , organizational structures and culture required to sustain superior customer relationships, improving customer retention and limiting churn.
I share my knowledge as presenter in national seminars , conferences and individually with managers as coach and mentor .
Industry Sector Competencies
• E-Commerce/Internet• banking, insurance , pay-tv
• Financial Services
• Healthcare
• Service Operations
Professional Objectives
• Function: Interim Executive Customer Service , Operation Manager , Advisor , Executive Consultant• Interim Manager: Yes
• Permanent Position: Yes
• Consultant: Yes
• Availability: Full time
• Prefered Locations: Europe , Asia , Russia
Additional Professional Interests
• Operational Coaching on demand• Non Executive Director Assignments
Countries Covered
• PolandOperational Competencies
• Technologies to market (Professional)• Business development (Professional)
• New product or service launch (Professional)